IFX Brokers Contact List – Phone, Email & Office Info

To get in touch with IFX Brokers, you can email [email protected] for general trading or account questions, or [email protected] for formal issues.

When you’re trading, the last thing you want is to be stuck when something goes wrong and not know who to contact.

Even if it’s a login issue, a withdrawal question, or just a quick clarification about your account, the broker should have a clear communication method.

IFX Brokers’ customer support actually understood this & made their client communication smooth.

IFX Brokers Phone & Email Contact Details List

To get in touch with IFX Brokers, you have several options depending on your needs:

General & Technical Support

• Email: [email protected]. This is for general trading or account help.
• Client Portal: Submit a ticket through their online portal for the fastest response (available six days a week).
• Phone: +27 87 944 7273 (sometimes also listed as 042 940 0560 on certain platforms).

Specialized Contacts

• Complaints: [email protected]. This is for formal written complaints.
• KYC / Documentation: [email protected]. This is for account verification and document submissions.
• Partners: [email protected]. This is available during GMT business hours.
• Proof of Payments (POP): [email protected]. This is for manual payment allocations.

This setup ensures you’re contacting the right department quickly, whether it’s general support, formal issues, or documentation needs.

IFX Brokers Office Locations & Addresses

IFX Brokers is primarily based in Jeffreys Bay, South Africa, with its main operations and headquarters located at 32 Blaaukrans Street, Fountains Business Estate.

For legal and registration purposes, the company uses a registered address at 79 Da Gama Road. This is also linked to the CEO's records.

While IFX Brokers serves clients mostly online, they maintain a technological presence in global financial centers.

Their servers are connected to the Equinix Financial eXchange in London. That’s why they can ensure low-latency access for trading. Currently, the broker does not list any major international branch offices publicly.

Key Locations:

• Headquarters / Physical Address: 32 Blaaukrans Street, Fountains Business Estate, Jeffreys Bay, 6330, South Africa.
• Registered Address (Legal): 79 Da Gama Road, Jeffreys Bay, 6330, South Africa.
• Technology / Servers: Equinix Financial eXchange, London – for fast and reliable trading access.

Online Contact Methods

IFX Brokers has many online methods, including their secure client portal, direct emails for specific needs, and a contact form on their website. These options ensure prompt assistance for trading, account, and document-related matters.

• Support Tickets: Submit a ticket via the secure client portal for the fastest response on account or trading issues.
• Email Contacts:
• [email protected] – for general trading and account questions.
• [email protected] – for Introducing Brokers.
• [email protected] – to submit KYC or other documentation.
• [email protected] – for proof of payment inquiries (available 08:00–16:00 GMT).
• Contact Form: Use the form on the “Contact Us” page for general questions or inquiries.
• Phone: A phone number (+27) is listed on the contact form, but online methods are recommended for faster responses.

FAQs

Does IFX Brokers Provide Support for Document Submission Outside GMT Hours?

Proof of payment (POP) and KYC document support are generally handled during 08:00–16:00 GMT, so submissions outside this window may experience delays.

Can I Reach IFX Brokers if I’m not in South Africa?

Yes, all client-facing services are online. While their headquarters are in Jeffreys Bay, South Africa, international clients can use the client portal, emails, or website contact form for support.

Where Are IFX Brokers’ Trading Servers Located?

Their servers are connected to the Equinix Financial exchange in London, which provides low-latency trading access for clients worldwide.